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Confirmation:
Upon receipt of your request, we will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgement.

Deposit

All trips require a deposit from 20% to 30% of the total amount. The deposit will confirm your booking.

Cancellations
In the event of cancellation, we will not impose any charges, as we strive to provide the best service and experience to our customers. However, if hotels or transportation contractors apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our reply upon demand.
All cancellation must be informed in writing either by email or fax.

Refund
Refunds, and their method will be effected as agreed between you and Private Asia Tours for unused services, and timely cancellations. Again, we will not charge you any amount for our work. However bank fees, if applicable, will be for your account.

Travel Insurance
We highly recommend travelers purchase an personal travel insurance which includes trip cancellation, medical, and other coverage.

Tour cost
Tour costs and what inclusion/exclusion are listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour fee includes: accommodations in double/twin occupancy and most meals, all transportation during the tour, entrance fees , and services of a local tour guide. Tour costs are based in USD and per person.

Voucher
Voucher will be issued by Private Asia Tours after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax or snail mail to passenger.

Liability
No refunds nor exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member. Private Asia Tours is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have full travel insurance covered. This include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Private Asia Tours will endeavor to substitute a suitable arrangement of similar value.

Complaints/Refunds:
Private Asia Tours will act as an intermediary between the clients and other services suppliers such as air, train, boat hotels in the event of any complaint.

 

 
 
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Testimonials
 
Hi Ha, I wish to thank you and all your staff so very much for the most wonderful holiday we had in Vietnam.  We would never have enjoyed ourselves so much if it hadn't been for all your efforts that your company did. I have to praise you on all your guides they were all really super, their efficiency, politeness, knowledge and pleasantness were wonderful. I don't believe anyone could have had a better organized tour than the one you arranged for us and honestly I cannot fault anything, the guides, hotels and itinerary were out of this world. I will highly recommend it to any one that I know who plans to visit Vietnam. I have attached some photos that we took and I am sending you another email to break up the photos so the file is not so big and I would appreciate it if you could please forward them on to the relevant guides. Once again many, many thanks Ha for all your hard work in putting together our wonderful holiday. Kind Regards. Ros and Alex from South Africa ........................................................... Dear PA Tours, Patrick and I had a wonderful time in Vietnam - a holiday to remember. We loved the whole experience from the beautiful scenery, the delicious food, the friendly people and all the different modes of transport! By the end of the holiday we'd travelled by plane, boat (stunning trip around Halong Bay), train, car, horse & cart!!! The tour was very well organized. Our guides were always on time to meet us (this was especially good when arriving at stations after long train journeys) and were well informed. A special mention must go to our guide for the central region around Hue & Hoi An, Mr Chun (can't remember the correct spelling). He was exceptional. He had an amazing knowledge of the history, people and area and really impressed us. All the guides were friendly and helpful, however Mr Chun stood out for us.
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